Analyst - Quality Mgmt

Description & Requirements Maximus is looking for a Analyst in the Training and Quality Control Dept within the NGBPO Contract, Quality Analyst will be responsible for evaluating reports, identifying areas for improvement, and enhancing Quality and Training for the NGBPO program. Essential Duties and Responsibilities: - Complete quality audits on assessments, screens, and other work products to improve outcomes and processes and to ensure adherence to policy and procedure and applicable state and federal regulations. - Organize and perform ad hoc quality-focused studies on assessments, screenings, and other work products to identify trends, develop recommendations, and guide quality improvement activities, operations decisions, and customer consultation. - Monitor decision-making and performance to ensure quality outcomes. Provides feedback to appropriate member(s) of leadership management when concerns arise. - Develop and facilitate inter-rater reliability projects for clinical and quality staff. - Collect, audit, analyze, and report on company quality data to support quality projects and initiatives defined by the company's Quality Improvement Plan (QIP). - Develop, review, and edit comprehensive quality reports for internal and external customers, ensuring level of compliance with the QIP and contract requirements is communicated. - Coordinate quality projects by scheduling and leading quality focus meetings, creating and communicating meeting agendas, and communicating key discussion points and action items regularly to keep progress on-track. - In collaboration and with the Quality Improvement Coordinator, develop electronic tools and resources for new and existing quality improvement projects and initiatives, including various presentations, training plans, forms, spreadsheets, informational handouts, etc. - Conduct regular quality training sessions with internal and external customers. - Assist with compliance research, documentation, resolution, and reporting. - Perform other duties, as necessary or assigned by the manager.

• - Responsible for managing reports based on data collected by Maximus and its vendors in order to provide information regarding performance and compliance.
• - Collect data and produces, troubleshoot, and distribute routine reports regarding project operations on a daily, weekly, monthly, quarterly, semi- annual, and annual basis on an aggressive, deadline-oriented schedule.
• - Supervise the maintenance of updated inventory of reports and report distribution lists.
• - Research and document key reporting requirements with an understanding of business processes, contract deliverables, and resource limitations.
• - Assist with design, implementation, and quality review of reports and reporting processes.
• - Select appropriate data and use defensible data mining techniques to investigate issues, conduct ad hoc analysis, and quality control reports.
• - Analyze and interpret findings in the light of business conditions and contractual requirements.
• - Provide key decision makers with concise written summaries of analysis, including assessment of the impact of trends, hot issues, and significant events.
• - Maintain a general understanding of the various databases, systems, programs, policies, business processes, resource constraints, and contractual requirements to facilitate appropriate data gathering, reporting and data interpretation.
• - Monitor changes to determine their impact on data gathering, reporting and analysis.
• - Collaborate on quality related tasks such as policy or procedure analysis and redesign, audits, benchmarking, and performance standard setting, etc.
• - Assist end-users and software development to clearly define reporting needs, identify key performance measures, set benchmarks, and design and develop measurement tools and reports.
• - Communicate to ensure that measurement tools, reports and data are understood accurately and consistently across work groups.
• - Serve as a primary subject matter expert and custodian of certain project wide data.
• - Participate in the development, documentation, and performance of procedures related to maintenance, clean up, and consolidation of this information.
• - Provide management with data analysis in quantitative and narrative formats for trending, forecasting, and decision support, which may involve written or oral presentation in formal or informal settings.
• - Provide technical and procedural guidance to staff, across the project, that track data or perform reporting tasks, including review of tracking tools and data for accuracy and adherence to standards and deadlines.
• - Develop uniform reporting standards, processes, and documentation to schedule, prioritize, deliver and quality control the projects reporting and data analysis needs. -
• - Manage and coordinate workflow to ensure all required reports are submitted within contractual or internal deadlines. Monitor and coordinate the involvement of others in these processes.
• - Identify and address expected and unforeseen data complexities to mitigate their impact on the analytic outcome and associated business decisions. Develop solutions to a variety of complex problems by using considerable judgement and initiatives.
• - Perform other duties as assigned by management.

Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

• These are required per contract
• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience. .
• Must reside in the U.S
• Must be a U.S. citizen
• Must be able to pass a criminal background check
• Must not be delinquent or in default on any federal student loans
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Dept of ED.
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car,
• train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
• 3 years of contracts or compliance experience. * Strong analytical skills and attention to detail.
• Strong written communication skills
• Experience with MS Suite (Word, Excel, PowerPoint) * Experience with government contracts preferred.
• Equivalent experience will be considered in lieu of a Bachelor's degree.

EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.