Area Customer Service Coordinator

Job summary
Onsite Area Customer Service Coordinator Pay Rate: $18.50 Shift/Hours: Monday – Friday; 8:00am-4:00pm (30-minute lunch)
Job seniority: entry level
Responsibilities
• Supporting daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area. • Assisting with process improvement, procedural testing, and validation. • Supporting the implementation of new customer accounts and service expansions. • Onboarding new team members and cross-training peers. • Developing Site Procedure Guides and sharing best practices. • Inspecting site services for accuracy and compliance. • Providing feedback on the customer experience. • Assisting with customer issue resolution. • Communicating effectively and responding quickly to customer and end-user communication. • Collecting data for Monthly Operations Review.
Requirements
• Have a high school diploma and 12 months of related work experience. • Have the ability to work independently and in a team environment. • Are flexible, motivated, and have a sense of urgency. • Have basic math skills and the ability to make sound decisions. • Have excellent oral communication skills. • Have proficiency in Microsoft applications and computers. • Have a valid driver's license, reliable transportation, and minimum levels of auto insurance coverage. Must be able to travel to other locations for needed coverage to Beloit, WI and Madison area. • Have the ability to lift items weighing up to 50 lbs. and perform physical tasks such as standing, walking, bending, and reaching.
Key Skills Needed
• High school diploma • 12 months of related work experience • Ability to work independently and in a team environment • Flexibility, motivation, and a sense of urgency • Basic math skills and sound decision-making • Excellent oral communication skills • Proficiency in Microsoft applications and computers • Valid driver's license and reliable transportation • Minimum levels of auto insurance coverage • Ability to lift items weighing up to 50 lbs. and perform physical tasks
Benefits
• Competitive salary based on experience. • Opportunity to work with a premier client in Middleton, WI. • Gain valuable experience in customer service and operations. • Join a dynamic team and contribute to the success of the organization.