Assistant Service Manager - Urgent Role

We are looking to hire a competitive Assistant Service Manager to join our exceptional team at Fox Subaru in Grand Rapids, MI.
Growing your career as a Full Time Assistant Service Manager is a great opportunity to develop useful skills.
If you are strong in decision-making, cooperation and have the right initiative for the job, then apply for the position of Assistant Service Manager at Fox Subaru today!

It takes a lot of people working together to form the Fox family. Much like a car or truck, every individual component needs to be working together to ensure the success of the entire machine. Here at Fox, the idea is the same. At our dealerships, it takes people from all departments working together to create and maintain a successful dealership. If you are interested in joining the BEST team, please apply today!

SUMMARY

Assist in the daily operation of the service department to create a profitable and efficient department. Assistant Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer’s customer satisfaction index. He/She also carries out this responsibility by building customer relationships, and creating a good work environment.

DUTIES

• Essential Duties include the following. Other duties may be assigned.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan with the Service Manager which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Monitors technicians' daily productivity reports.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Ensures that the work areas and customer waiting area are kept clean.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Handles customer complaints immediately and according to dealership's guidelines.
• Maintains safe work environment.
• Maintains a professional appearance.

EDUCATION and/or EXPERIENCE • Two to four years related experience and/or training; or equivalent combination of education and experience. Benefits

• Medical
• Dental
• Vision
• Group Life Insurance (company paid)
• Supplemental Life Insurance
• Short-Term Disability
• Long-Term Disability
• Accident insurance
• 401(k)
• Vacation and PTO

Benefits of working as a Assistant Service Manager in Grand Rapids, MI:

● Excellent benefits
● Opportunities to grow
● Competitive salary