Automotive Service Advisor

Automotive Service Advisor / Auto Service Repair Writer - Full Time

Hertrich Family of Automobile Dealerships seeks an energetic Automotive Service Advisor / Auto Service Repair Writer to enhance our world class service team!

- Are you looking for spectacular growth opportunities?

- Do you thrive in a fast-paced environment where you have unlimited career potential?

- Are you an enthusiastic individual who wants to work for a mission driven company?

- Are you people-oriented, a strong communicator and fluent in English/Spanish?

Then our Company is the right fit for you!

The Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 13 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond! For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with 'just good enough'. We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available.

Our Automotive Service Repair Writer is responsible for overall commitment to client services for our dealership clients. In this position, you will use networking and client relationship skills to sell the Company's services

Hertrich offers our Automotive Service Advisor / Auto Service Repair Writer :

Extremely Competitive Salaries

Medical, Dental, Vision, Accident, Cancer, Disability, & Life Plans

Paid Vacation

Paid Holidays

Personal Days

401K Plan with Employer Match

Employee Purchase Discounts

Automotive Service Advisor / Auto Service Repair Writer Duties Include but are not limited to:

Meet and Greet Service Customers promptly

Answer incoming service calls and schedule appointments

Advise customers of estimated service/repair costs and anticipated completion time

Coordinate repairs/service orders with Technicians

Record and report issues to the Department Supervisor

Ensure complete customer satisfaction by getting it right the first time

Suggest appropriate additional service to the customer

Other duties as directed

Automotive Service Advisor / Auto Service Repair Writer Qualifications :

• Must be a customer-oriented, self-motivated team player
• Prior sales and/or customer service experience required
• Prior up-selling experience a plus
• Strong verbal communicator in English and Spanish preferred
• Must be computer literate
• High School Diploma or GED required
• Must be available to work a flexible schedule that will include some evenings and Saturdays
• Must have a valid driver's license and few to no points on driving record.

"We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Hertrich is also committed to providing a drug-free workplace. Hertrich is an equal-opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."