Bilingual Customer Service Representative - Start Now

We are on the lookout for an energetic Bilingual Customer Service Representative to join our stellar team at Terminix Triad in Greensboro, NC.
Growing your career as a Full Time Bilingual Customer Service Representative is a terrific opportunity to develop useful skills.
If you are strong in leadership, problem-solving and have the right initiative for the job, then apply for the position of Bilingual Customer Service Representative at Terminix Triad today!

We have an exciting opportunity for a Bilingual Customer Service/Sales Representative (English/Spanish) at our Customer Contact Center in Greensboro, NC

At Terminix, we offer you a career, not just a job. We provide you with the tools and training to be recognized as professionals in the nation's leading pest control business. We value our employees by providing great benefits, strong compensation plans and opportunities to grow.

Job Details : In this role, you are responsible for resolving customer issues, scheduling services, selling our services and collections, as well as performing other essential administrative duties. You will interact with the customer base to gauge and monitor overall customer satisfaction levels, as well as impact branch level revenues through efforts to retain existing customers and increase the value of our service. This is not a remote position, you will be onsite at our Greensboro location. If you are motivated and you have a desire to be successful, we want to hear from you!

Primary Responsibilities Include (but are not limited to):

• Welcoming all new customers to Terminix
• Scheduling service calls that fit the customer's needs;
• Following up on with customers to ensure the customer is happy;
• Taking ownership of customer issues and resolve them to meet the customer's satisfaction;
• Surveying current customers to figure out quality levels by employee. Make regular contact with customers and improve the quality of our customer interaction;
• You will be responsible for handling all initial customer requests for service cancellation and work to identify and correct customer issues;
• Work flexible hours to attempt to be available when the most customers' needs could be addressed;
• Work with Branch Manager to quickly resolve customer service issues;
• Making collection calls as necessary.
• Selling is imperative in this role.

Minimum qualifications required:

• High school diploma or general education degree (GED);
• Some college coursework preferred;
• 12 months of combined experience in customer service, face-to-face or via telephone.
• Sales experience preferred
• Must be fluent in Spanish and English with the ability to speak and write in both languages.

You should possess the following skills/traits:

• Excellent oral and written communication
• Self-motivated
• Problem solving
• Ability to work in a rapidly changing environment
• Organized
• Flexibility
• Excellent computer skills with experience working with spreadsheets and word documents
• Ability to multitask
• Aptitude for numbers
• Attention to detail
• Follow-up skills

Benefits of working with us:

• Rewarding pay (hourly + commission)
• Growth opportunities
• Stable industry
• Industry training
• Health, dental, and vision insurance
• Paid time off
• 401(k) Retirement plan
• Free/discounted pest control
• Incentives and awards
• Family atmosphere
• Financial security

Terminix is a locally owned and operated company who has provided pest control services to residents and businesses in the Triad area of North Carolina for 90 years. As a franchise of Terminix International, the world's largest pest control company, we are proud to be a family-owned franchise managed by four generations of the same family.

We are passionate about what we do for our customers and our communities we live in. If you are looking for worthwhile work, then we have a great opportunity for you and we would love to hear from you today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Posted by ApplicantPro

Benefits of working as a Bilingual Customer Service Representative in Greensboro, NC:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package