BPO Director - Get Hired Fast

We are looking to hire a confident BPO Director to join our vibrant team at NTT Data in Tennessee.
Growing your career as a Full Time BPO Director is an amazing opportunity to develop productive skills.
If you are strong in communication, cooperation and have the right experience for the job, then apply for the position of BPO Director at NTT Data today!

Roles and Responsibilities

• Manage healthcare payer BPO operations delivery – focused on Claims/ Provider Data management, or Enrollment and Billing (Membership and Premium Services)
• Manage operational metrics, quality, SLA performance
• Responsible for people performance management including hiring decisions
• Manage financial performance.
• Responsible for managing team/ people performance
• Meet SLA/ Quality goals and continuous performance improvement
• Manage overall delivery, issue, escalation management
• Responsible for driving process improvements and efficiency by implementing lean, six sigma, and automation.
• Ensure adherence with applicable NTT as well as Customer driven training/ compliance/ regulatory requirements

Requirements

• 20+ years’ total experience, 10+ managing healthcare payer BPO operations delivery.
• Extensive experience/ knowledge of Claims/ Provider Data management, or Enrollment and Billing (Membership and Premium Services)
• Experience across one or more of these LoBs/ Health plans - Individual, Small/ Large Group, Federal Marketplace, Medicare, Medicaid
• Experience in driving automation
• Open to work in night shifts (US Eastern hours)

• Graduate/ MBA degree
• Six Sigma green/ black belt highly desirable

• Solid communication skills.

• Demonstrated client service skills and leadership capabilities.

• Good knowledge, understanding and application of project management principles and methodologies.

#LIBPO

Benefits of working as a BPO Director in Tennessee:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package