Call Center Manager - Remote Work

Job Description:

Cincinnati Financial is seeking a highly motivated and experienced Call Center Manager to join our team. This position will be remote and based in San Antonio, Texas, US. As a Mid-to-Senior Level professional with at least 6 years of experience in call center management, the ideal candidate will be independent, hardworking, and possess strong project management and analysis skills.

Responsibilities: - Manage and oversee the daily operations of the call center, ensuring high levels of customer satisfaction and efficiency - Develop and implement strategies to improve processes, increase productivity, and achieve key performance indicators - Lead a team of call center representatives, providing guidance, coaching, and support to ensure optimal performance - Monitor call center metrics and analyze data to identify trends and make data-driven decisions - Collaborate with other departments to improve communication and streamline processes - Train and onboard new employees, ensuring they are equipped with the necessary skills and knowledge to succeed - Handle escalated customer inquiries and resolve issues in a timely and professional manner - Maintain a positive and inclusive work environment that fosters creativity, motivation, and growth

Requirements: - Bachelor's degree in business administration or related field - 6+ years of experience in call center management or a similar role - Proven track record of meeting and exceeding performance goals - Strong project management skills with the ability to prioritize and multitask in a fast-paced environment - Excellent analytical skills with the ability to interpret data and make strategic decisions - Exceptional communication and leadership abilities - Proficiency in Microsoft Office Suite and call center software - Ability to work independently and collaboratively with a remote team

Benefits: - Medical coverage - Joining Bonus - Vision insurance - Competitive salary and benefits package - Opportunities for professional development and advancement - Supportive and inclusive work culture that values diversity and teamwork

Equal Opportunity Statement: Cincinnati Financial is an equal opportunity employer and is committed to providing a work environment that is free from discrimination. We celebrate diversity and are dedicated to creating an inclusive and welcoming environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.