Call Center Officer - Remote Work

Job Description:

Supervalu is seeking a motivated and driven Call Center Officer to join our team on a full-time basis. This position will be remote work based in Charlotte, North Carolina, US. The ideal candidate will have at least 3 years of experience in a similar role and possess strong negotiation and decision-making skills.

Responsibilities: - Handle inbound and outbound calls from customers regarding product inquiries, orders, and complaints - Provide excellent customer service by resolving customer issues in a timely and professional manner - Utilize company resources to effectively address customer concerns and provide accurate information - Document all interactions with customers accurately in the customer relationship management system - Collaborate with other departments to escalate and resolve complex customer issues - Meet or exceed call center metrics and goals set by management - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Participate in training and development opportunities to enhance skills and knowledge

Requirements: - 3+ years of experience in a call center or customer service role - Excellent communication skills, both verbal and written - Ability to work independently and as part of a team - Strong negotiation and decision-making skills - Driven and goal-oriented with a focus on customer satisfaction - High school diploma or equivalent required; Bachelor's degree preferred - Proficient in Microsoft Office and CRM software - Availability to work remote and have a home office set up - Must be comfortable with a flexible work schedule

Benefits: - Employee discounts on company products - Parental leave for new parents - Free food provided during work hours - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Supervalu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply.

Deadline to apply: July 15, 2024

If you meet the requirements and are interested in joining our team as a Call Center Officer, please submit your application before the deadline. We look forward to reviewing your qualifications and discussing this exciting opportunity with you.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.