Call Center Service Consultant

Call Center Service Consultant Location Honolulu, HI (Kalihi-Palama area) :

Ever wanted to work for a bank but didn't know where to start? Do you have a strong passion to help customers through their financial journey? If this sounds like you, we may have the right role for you!

First Hawaiian Bank is currently seeking customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team. This role offers a kick-start into the world of banking, where you get to learn about various areas of the bank and how to utilize resources to respond to customers' inquiries. You'll gain a foundational knowledge base to build a successful career in the banking industry.

The Call Center is conveniently located at our Kamehameha Industrial Center in the Kalihi-Dillingham area. If you have the passion and problem-solving skills to help our customers with their financial needs, are technically savvy to learn and use new computer systems to support our customer needs, and share our core values of Collaboration, Character, & Caring , then we want to talk to you!

• Pay range is $20.00 - $23.00 /hr. and up; commensurate with experience.
• Must be available to start by Monday, July 1, 2024
• Only daytime work hours for a better work life balance, with hours of Operation 7 am - 7 pm, 7 days a week.
• Must be open to training Monday-Friday 8:30 am - 5:00 pm for the first 3 months of employment. Shift will be 8:30 am - 5:00 pm, including Saturday or Sunday, upon completion of training.
• Great opportunities to build your career! Great opportunities to advance your career within the call center and throughout the largest bank in Hawaii!

FIRST HAWAIIAN BANK OFFERS GREAT BENEFITS, INCLUDING:

• Healthcare coverage
• Employee Assistance Program
• Life insurance
• Long Term Care
• Retirement plans
• Identity Protection
• Disability Insurance
• Bus Fare Subsidy
• Tuition Reimbursement
• Retiree benefits
• Paid vacations & holidays
• Employee discounts on Banking Services,
• Child-care subsidies and more!

First Hawaiian Bank is an Equal Opportunity and Affirmative Action Employer. First Hawaiian Bank is committed to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, age, disability, veteran status, sexual preference, marital status or genetic information in accordance with applicable federal, state and local laws.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Call center

Schedule:

• Day shift

Application Question(s):

• Are you currently employed?
• How many employers have you worked for in the past five (5) years?
• In your current or past job, how many customer interactions do you have in a typical day?
• In your current or past job, how often do you typically deal with upset or disgruntled customers?
• In your current or past job, were you required to provide customer service while using a computer system?
• What is your pay expectation?
• Training will Monday-Friday 8:30 am - 5:00 pm for approximately the first 3 months of employment. Shift post-training to be determined based on business needs, to include one weekend day. Note that the call center is open from 7 am to 7 pm, 7 days a week. Does this schedule work for you?
• Are you available to start by Monday, July 1, 2024?

Education:

• High school or equivalent (Required)

Experience:

• call center: 1 year (Preferred)

Ability to Relocate:

• Honolulu, HI 96819: Relocate before starting work (Required)

Work Location: In person