Client Relations Customer Service

SMG is a consulting firm in the heart of Charlotte . We are founded on tenacity, creativity, invention, and optimism. Our management team is dedicated to empowering our employees and promoting a diverse, performance-based, work environment that provides everyone an equal chance to succeed. Currently, we are seeking an entry level professional to train as the first point of contact for consumers. The primary function of this role is to meet with prospective new accounts to educate and assist in securing business. Our ultimate goal is to drive revenue on behalf of our client.

Important Responsibilities:

• Building/nurturing business relationships: This person is responsible for establishing long lasting business relationships with clients, including follow up meetings and problem solving to improve the customer experience.
• Meeting sales targets: Achieve quotas by setting the standard of hard work, executing sales systems, and representing our brand partners with integrity and professionalism.
• Conducting market research: Maintain a good understanding of the market and industry trends in order to identify consumer demographics and provide great customer service.
• Providing feedback to management: Deliver regular feedback to management about the performance of the sales team and identify areas for improvement. Offer solutions.

Qualifications:

• Associates degree or some college preferred, but not required
• 2+ years of experience in client facing, customer service roles
• Strong student mentality and proven ability to teach and train others
• Comfortability in a fast paced, performance-based position

Apply if you have experience or interest in any of the following: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition

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