Client Service Assistant

Description

The Opportunity:

 

The Client Service Assistant is responsible for supporting the commercial service team by providing excellent service and deliverables to external and internal clients in accordance with Hylant standards. This enables continuous growth & development of insurance knowledge & professionalism to the highest level possible.

 

Are You A Match?

 

The Client Service Assistant will begin their role with various training techniques based upon the unique services provided by the Surety team. The Surety learning experiences, knowledge and skills developed will position the Surety service team to diversify and cross train. 

In This Role You Will Execute On:

• Develop an understanding and complete adoption of Hylant's servicing tools and processes
• Obtain Property & Casualty or Life & Health licensure developing and enhancing knowledge of the insurance marketplace, products, and services
• Provide general administrative and document management support to client service teams such as preparation, invoicing, assembling, and other deliverables including electronic client documentation management
• Perform data entry and maintain client information in agency management system(s) including initial client set up, client information updates, activity details, document management, etc.
• Utilize internal and external resources, working knowledge of carrier online bond programs
• Preparation of bond documents or similar documentation as requested
• Initiate and compile required documents for client submissions electronically or printed; provide documents for the appropriate client service team member for further action
• Assist in policy/account bond renewal activities by gathering, compiling and preparing necessary information as requested
• Perform other duties and special projects as requested

 

In This Role You’ll Need:

• High School Diploma or equivalent required; associate or bachelor's degree preferred
• Active Property & Casualty or Life & Health license, or the ability to obtain within 90 days of employment
• Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
• Ability to organize, plan and prioritize with effective results
• Intermediate to advanced communication skills, including listening, speaking and writing
• Ability to work well in a team environment
• Must be legally authorized to work in the United States

Why Hylant? 

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with 20 offices in seven states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you. 

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

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