Client Service Manager - Urgent Hire

We are searching for an expert Client Service Manager to join our stellar team at JPMorgan Chase Bank, N.A. in Tempe, AZ.
Growing your career as a Full Time Client Service Manager is an amazing opportunity to develop competitive skills.
If you are strong in project management, teamwork and have the right mindset for the job, then apply for the position of Client Service Manager at JPMorgan Chase Bank, N.A. today!

Role Summary


As a Client Service Senior Manager for Commercial Banking, you will lead the business, own a portfolio of clients and manage a group of dynamic client service managers. As a strategic leader, you will drive change through innovation & transformation, execute the firm's strategy and modernize the client experience.



Job Responsibilities:

• Lead the Business
  • Anticipate and manage work volumes, adhering to established policies and deadlines
  • Collaborate with stakeholders to effectively resolve client issues / escalations
  • Insightful thought leader, who expresses their visions / concerns and challenges the status quo
  • Analyze and interpret client data to identify trends and develop department strategy
  • Drive change initiatives, business strategy and technology enhancements programs
  • Manage in dynamic, high-pressure environments and contribute to business resiliency planning
• Manage a team of client Service Managers
  • Attract, develop and retain top talent
  • Coach and engage - to drive performance
  • Evaluate team and individual performance to achieve business objectives
  • Nurture diverse and inclusive work culture
  • Build and maintain a culture of trust, transparency and integrity
• Help Modernize Client Experience
  • Own and drive consistent positive client experience
  • Understand client needs, connect digital solutions to enhance the client experience.
  • Ensures teams proactively consult with clients, educating them on self-service tools and influencing adoption
  • Partner with teams to prepare for and conduct regular client relationship reviews:
  • Product awareness / optimization
  • Introduces new tools / processes
  • Fraud prevention
  • Lead client transformation initiatives for operational efficiencies.
  • Continually evaluate and enhance processes

Required Qualifications, capabilities and skills:

• Collaborating and Influencing
• Strategic Thinking
• Coaching and Feedback
• People Management
• Change Management
• Relationship Building
• Presentation
• Data Analytics
• Project Management

Preferred Qualifications, capabilities and skills:

• Bachelor's degree & / or 7+ years equivalent work experience
• Google G suites / Microsoft Office adept
• Five or more years of management experience

*Final Job Grade and officer title will be determined at time of offer and may differ from this posting.* JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans

Benefits of working as a Client Service Manager in Tempe, AZ:

● Learning opportunities
● Advancement opportunities
● Competitive salary