Client Services Analyst - Urgent Role

We are on the lookout for an enthusiastic Client Services Analyst to join our growing team at Dynatrace in Detroit, MI.
Growing your career as a Full Time Client Services Analyst is a fantastic opportunity to develop productive skills.
If you are strong in persuasion, creativity and have the right initiative for the job, then apply for the position of Client Services Analyst at Dynatrace today!

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences

Job Description

As a Web Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc) and help them answer questions about site performance and user engagement, helping to drive improved customer experience for their customers and improve their business.

Dynatrace’s tools generate mountains of data, a lot of which customers don’t know how to make use of…that’s where you come in. You will turn that mountain of data, into invaluable insight. As someone who lives and breathes data, analysis, problem solving you will help your clients understand the right performance data, in the right context and turn that data into business altering insight which enables your customer to take the right action to improve overall site performance and user experience that maximizes business outcomes.

You will help customers set a strategy for how they can optimize both their current performance and build performance into their culture.

• Account management for 8+ ongoing clients
• Lead large and complex assessment-based projects
• Provide input into Digital performance product strategy
• Manage customer expectations by leveraging internal teams
• Work as an extension of your client’s team, assisting in ad hoc analysis or testing
• Creating detailed analysis deliverables (monthly) for your clients
• Meet monthly with each client to present your deliverable

Qualifications

• You have substantial experience in any area of data analysis; ooking at complex sets of data, and using that data to answer interesting, and often non-intuitive questions and presenting your findings in an engaging way.
• You are comfortable working in a fast paced deliverable focused environment.
• Ability to learn new technologies, approaches, methodologies, processes…in this fast paced industry there is always something new.
• You are good handling multiple tasks and balancing competing priorities.
• Experience in data driven analysis - Excellent at working with, understanding, analyzing data
• Experience with consulting, Account Management or Client Services preferred
• Understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud etc
• Experience with analysis tools: Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.
• BA/BS degree in marketing, statistics, mathematics, economics or other quantitative disciplines or relevant experience.

Additional Information

• Consulting, Account Managment, Services experience is preferred.
• Help manage our clients Dynatrace environment.
• Create and manage web and mobile measurements scripts.
• Analyze performance and availability data (both synthetic and real-user); providing clear, in-depth, and concise analysis for both customers and internal Analysts
• Provide Dynatrace support and training to our end customers.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact  View email address on jobs.smartrecruiters.com . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish.  EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.

Note to Recruiters and Placement Agencies : Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Benefits of working as a Client Services Analyst in Detroit, MI:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package