Client Services Representative

Kelly is seeking an experienced Client Services Representative to join a long-term, leading team in Houston, Texas ! Under the functional direction of the Global Capital Purchasing Leader and direct coaching by the Project Procurement Coordinators (PPC), the Client Services Representative (CSR) serves as direct interface between the Global Capital Purchasing (GCP) organization (procurement planning, sourcing and expediting activities) and supports Dow Stakeholders and partners on procurement work processes and transactional systems for capital project purchasing, planning and execution.

The role supports the following transaction types:

• Process Material Specification Transmittal (MST) Packages

• Request for Quotes

• Spot Purchase Orders

• Addendums

• Finalization of all transactions

*Primary Responsibilities: *

Workload Efficiency and Quality Management for MST's and/or Transactions

• Adhere to the agreed cycle times between Engineering Solutions (ES) and GCP.

• Monitor quality of documents submitted by ES and provide work process guidance.

• Ensure documents submitted to internal partners, stakeholders, and suppliers comply with GCP quality standards.

• Understand Delegation of Authority for Spend and Commit including override approval process.

• Identify, analyze and resolve supply and transactional procurement issues (purchasing and payables). Involve other purchasing team roles if required.

• Contribute to work process improvements.

Functional Mailboxes and MST Package Processing

• Monitor functional mailboxes for new incoming MST’s.

• Enter MST/Purchase Order information into tracking database.

Inquiry and Bids

• Prepare bid lists and create inquiries for capital equipment and materials.

• Ensure material requisition (MST package) and competitive bid process is followed for each requisition as called for in the project supply plan.

Purchase Order Write-ups & Finalizations

• Enter Purchase Order into purchasing system.

• Update existing orders with addenda.

• Input and distribute purchase orders and addenda in accordance with project instructions.

• Set up purchase orders in the Progress Billing Management System.

Training & Expertise

• Provide training for eMST process, purchase order/addendum input processing.

• Guide and assist internal partners. Be the knowledgeable focal point for supplier and internal partner transactional procurement issues.

• In accordance with job experience, the CSR may be called upon to train, guide and coach other CSR's.

REQUIREMENTS:

• At least 3-5 years of relevant experience.

• HS Diploma or equivalent required, Associate degree or higher preferred

• 5+ years of experience with SAP required

Customer Service Representative -Purchasing

*Gulfstream CSR/PPC *

• Shadow Order Input in MSMS for Orders and Addendums issued by EPCs (estimated 4000 PO¿s and 1000 Addendums)

• Maintain MSMS PO Cross Reference Report for all projects in Gulfstream

• Focal Point Coordination for Invoices and Invoice Payment status between EPC-Owner-APAY-Suppliers (including supplier invoice contact focal point)

• Maintain Invoice Log

• CSR/Jr. Buyer and Expeditor for Low Value, Miscellaneous Dow Issued Orders for materials and services that are not done by EPC

• CSR/Expeditor role to update Addendums and issue to suppliers for Dow Issued Labor Services Orders that are done by BPSC through MRO process

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.