Client Tech Support Rep

Client Tech Support Rep Location Brookfield, WI :

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Tech Support Rep Job Purpose: In this position , you will work in a dynamic, professional, client service-orientated environment with financial institution clients. You will provide day to day support answering inquiries and addressing complex issues. Requests for support are received via multiple channels including telephone, email, self-service case tools and internal business partners. You will find opportunities to improve the client experience that will drive budiness results. Find out more! As a Client Tech Support Rep, you can look forward to: -Answering incoming client inquiries, primarily phone calls - At least 70% of time of average.

• Under general supervision, troubleshoot, diagnose and resolve basic to moderately complex functional technical and/or operations problems.
• Work primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
• Effectively coordinating and presenting information to Domain Experts.
• Utilizing the tools and systems provided to complete assigned responsibilities.
• Attaining a general knowledge of select products within a designated domain and basic knowledge of Fiserv products that collaborate with your designated product domain.
• Understanding of technical troubleshooting approaches, tools, and techniques, and ability to anticipate, recognize, and resolve technical (software, application, operational) problems.
• Prioritize and plan out time between various activities. Executes more than one activity or task simultaneously and delivers on performance targets/expectations.

The above statements are intended only to describe the general nature of the job and should not be construed as an all inclusive list of position responsibilities. Required Qualifications for Consideration:

• High School Diploma; Bachelor's degree preferred
• Minimum 2-4 years of equivalent combination of educational background and experience
• Financial industry experience
• Basic technical capability/troubleshooting experience

- Customer Service experience - Demonstrate ability to work independently to resolve a majority of client inquiries and manage engagements to provide a positive client experience. Customer-orientated approach to handling client calls/cases (via Phone, Email or case).

• Professional written and verbal communication skills. Proficient interpersonal skills with internal and external stakeholders.

Preferred Qualifications:

• Technical and/or banking experience preferred
• Experience servicing clients using ticketing system

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.