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STATEMENT OF PURPOSE:
Receives, greets and directs patients, visitors and hospital personnel in a courteous manner. Interviews the patient/guardian to accurately obtain and appropriately record the information necessary to complete the admitting process in a courteous and efficient manner. Maintains electronic clinic medical records. Assists Billing/Coding Technician in posting patient charges and adjustments to patient accounts. Courteously answers and transfers incoming calls. Schedules patient appointments using clinic scheduling software according to pre-defined guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Surveillance, Prevention, and Control of Infection
Completes Infection Control education with passing score, safe practice by observations of supervisors and peers, no identifiable trends noted.
2. Management of Human Resources
As evidenced by preceptorship noted on orientation checklists.
As evidenced by Education Record complete with minimal follow up required for compliance by supervisor.
As evidenced by appropriate verbal, non-verbal, and written communications regarding progress, problems, and other issues.
As evidenced by completion of assigned duties within established time frame.
3. Management of Environment of Care
Completes Safety education with passing score, participation in disaster preparedness drills, completion of competency checklists reflect proficiency in department specific needs, no identifiable trends noted.
As evidenced by direct observations.
As evidenced by ability to verbalize procedure for appropriate response to equipment malfunctions or hazardous condition and location of Safety Data Sheets for your department.
4. Leadership
As evidenced by positive feedback from customers, co-workers and supervisors.
Be Accessible - determined to provide local interventional healthcare for the community.
Be Helpful - always help each other while caring for others.
Be Knowledgeable - knowledge applied thoughtfully to others.
As evidenced by positive feedback from customers, co-workers and supervisors.
As evidenced by the ability to verbalize understanding applicable to position, no identifiable trends noted.
5. Patient Rights and Organization Ethics
6. Improving Organizational Performance
As evidenced by involvement in meetings, QI projects, and assessment and improvement activities.
7. Management of Information
QUALIFICATIONS:
A. High school graduate or GED equivalent. One or two years of college or business school preferred. One year of experience in a hospital or similar medical facility preferred.
B. Accurate typing skills equivalent to 40 wpm. Computer experience preferred.
C. Visual, auditory, and speech acuity requisite to verbal and written communication with staff, patients, families, physicians, and public.
WORKING CONDITIONS:
A. Work involves much personal contact and interaction with other staff, patients, families, physicians and the public.
B. Work is in a quiet clean, well-lighted, climate controlled environment. Minimal hazards under normal conditions.
C. Work requires finger/hand dexterity and eye/hand coordination.
D. Work involves sitting, standing, stooping, bending, pushing, pulling, reaching, and some moving about within the office and the hospital.
E. Work involves light (exerting/lifting up to 20 pounds occasionally, up to 10 pounds frequently, or a negligible amount constantly) to moderate (exerting/lifting up to 50 pounds occasionally, up to 20 pounds frequently and 10 pounds constantly) lifting in carrying medical records
F. Work may be repetitious and interruptions are frequent.
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