Community Engagement Officer

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Refugee Employability Programme is a newly established service to support refugees arriving in England to access the tools they need to become fully independent and provide for themselves and their families. We are looking for a Community Engagement Officer to generate referrals to this exciting new programme, forging local community-based engagement. This role will share the benefits of the programme, the expected support that customers will receive along the journey to integration and employment. The Community Engagement Officer will support, where needed, to help customers to apply to the programme and act at a local level to ensure understanding and awareness. The programme is designed to allow customers of the service to self refer and therefore, this role is a vital link in the process of offering refugees the support they need.

• Engagement: Work within the Refugee community locations or central hubs to generate referrals to the Programme. Share the benefits of the Refugee Employability Programme, the expected support that is available and the journey through integration to Employment.
• Host awareness and engagement sessions across the region, regularly revisiting the communities that we will serve.
• Internal Stakeholders: Generate strong links within your regional team, ensuring you are up to date with technological and process improvements in order that you can share this with future customers. Ensure you understand the end-to-end process and modify your approach based on feedback from within the Internal stakeholder group.
• Policies and Procedures: Comply with all maximus policies and procedures, demonstrating a clear understanding of the company values. As a representative of Maximus in a customer facing delivery team, ensure you display these values in your day to day role.
• English Language Training: Work closely with the Training team to share intelligence on new demographics and their training needs. Have a clear understanding on the training on offer to support customers who may have questions over the service.
• Community Partnership Network: Understand and collaborate with the CPN network of partner organisations who can provide complementary support to our participants that support improved independence. Provide information, signposting to these organisations to benefit customers joining the programme.
• Safeguarding: Be aware of challenges faced by the customers we are supporting in respect to Safeguarding as well as integration concerns. Use channels of reporting as set out in the Safeguarding Policy

Whilst this role is working remotely, there is an expectation to travel across the Lancashire region. Qualifications & Experience

• Community Engagement experience, working with customers from Refugee or similar customer groups.
• A good understanding of how to successfully generate Self-Referrals. An understanding of the needs of refugees and their journey/barriers to employment.
• Experience of working with community-based agencies and authorities to offer customers pathways to integration and employment.
• Experience of achieving a referral target, KPIs and Objectives.
• Experience of increasing customer referrals through innovation.

Desirable

• Multi-lingual

Individual Competencies

• Responsive to the customer base, managing own calendar in line with the Referral Generation Plan.
• Flexible and agile to targeting regional areas across a wide patch and communities that require additional support.
• Positive approach and a can-do attitude to generate ideas and solutions.
• Operate independently across the community hubs with check in as part of the wider Engagement Team.
• Excellent written and verbal skills.
• Resilient and able to deliver a quality result despite facing challenges.

Desirable

• Lived or previous experience of working with Refugees

Key Business Priorities Internal

• Operations Manager
• Senior Community Officers
• Head of REP
• Central Service leads
• CPN Leads

External

• Community Groups
• Local Authorities
• Partners and Service Providers
• Other Providers
• Commissioner representatives
• Accommodation providers
• Specialist refugee organisations

EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.