Contact Center Specialist - Remote Work

Job Description:

Lyft is seeking a Contact Center Specialist to join our team in Columbus, Ohio. This is a full-time remote position with entry-level seniority, perfect for individuals with at least 1 year of experience in customer service or a related field. The ideal candidate will be dedicated and independent, with a strong attention to detail and analytical mindset.

Responsibilities: 1. Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and efficient manner. 2. Assist customers with booking rides, troubleshooting issues, and providing general support for Lyft services. 3. Escalate complex customer issues to the appropriate team for resolution. 4. Document all customer interactions accurately in the company's CRM system. 5. Provide feedback to management on customer trends and common issues for continuous improvement.

Requirements: 1. Excellent communication skills, both verbal and written. 2. Ability to work independently and prioritize tasks effectively. 3. Strong attention to detail and problem-solving skills. 4. Proficiency in using CRM software and other customer service tools. 5. High school diploma or equivalent required; Bachelor's degree preferred.

Benefits: 1. Paid sick leave and life insurance coverage. 2. Joining bonus for new hires. 3. Opportunities to give back to the community through corporate social responsibility initiatives. 4. Career growth and development opportunities within the company.

Equal Opportunity Statement: Lyft is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: July 15, 2024

If you meet the requirements and are ready to join a dynamic team dedicated to providing exceptional customer service, we encourage you to apply for the Contact Center Specialist position at Lyft in Columbus, Ohio.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.