Coordinator - HR Service Center

POSITION SUMMARY

At Matthews International, we are currently seeking a talented HR Service Center Coordinator to join our team! In this critical role, the HR Service Center Coordinator will provide support for employee questions and requests related to benefits, compensation, policies, HR processes, payroll, and much more. Providing excellent customer service to all employees and stakeholders is an integral part of the Coordinator role. While working cross-collaboratively with multiple teams, the HR Service Center Coordinator will be able to successfully provide knowledge and insight to ensure exceptional service is delivered. As an integral part of our HR Service Center Team, the Coordinator will execute administrative functions with a strong attention to detail and will be encouraged to use initiative and insight in problem-solving. This role will provide the training foundation and experience that will support in building successful relationships across each division of our diverse company. With opportunities for growth, Coordinators will be able to use skills gained in this role to continue to be successful in their future with Matthews International!

JOB RESPONSIBILITIES

•    Answers incoming questions immediately via phone, e-mail and web portal.
•    Contacts customers via oral or written correspondence to resolve questions.
•    Documents all pertinent employee information, including name, department, contact information and the nature of their call.
•    Answers inquiries by clarifying desired information; researching, locating, and providing information.
•    Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
•    Fulfills requests by clarifying desired information; completing transactions; forwarding requests
•    Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
•    Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

•    Bachelor’s Degree in Human Resources, Business Administration or related field
•    1+ years of previous human resources experience; or equivalent combination of education and experience
•    Occasional travel either locally, nationally, and/or internationally may be required.
•    High degree of proficiency MS Office Suite, Outlook & Internet applications
•    Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills 
•    Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
•    Solid understanding and application of mathematical concepts
•    Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
•    Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
•    Ability to work with and influence peers and senior management
•    Self-motivated with critical attention to detail, deadlines and reporting
•    Ability to work overtime as necessary

PHYSICAL ASPECTS / WORK ENVIRONMENT

•    Regularly required to stand; walk; sit; and talk, hear and see.  
•    Occasionally lift and/or move up to 10 pounds. 
* Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Matthews International, we believe in a world of inspired possibilities. We believe that taking pride in our past inspires growth for the future. And that we all have a responsibility to explore new ways of thinking, working and advancing our craft.  

Globally headquartered in Pittsburgh, Pennsylvania, Matthews International is home to a global network of employees operating in three distinct industries—SGK Brand Solutions, Memorialization and Industrial Technologies. We care deeply about what they do each day—because when we’re inspired, we can inspire others. We can make difference that goes beyond expectations—for our clients, our community and our company. 

Our dedication, drive and determination empower creativity and give us strength to transform inspired possibilities into inspiring realities. This is strengthened by our values which are fundamental to our business and guide how we work—to demonstrate integrity, cultivate employees, be our best, innovate and live the Matthews spirit.