Customer Care Representative

At our innovative event marketing firm, we specialize in crafting impactful and memorable experiences for our clients. Committed to excellence, we pride ourselves on delivering top-notch service to both clients and event attendees. Join our team and be part of an exciting journey where every interaction is an opportunity to make a lasting impression.

We're seeking a dedicated Customer Care Representative to ensure that our clients and event attendees receive exceptional service at every touchpoint. As the face of our firm, you'll play a crucial role in maintaining positive relationships, addressing inquiries, and ensuring a seamless experience for all.

Responsibilities:

• Serve as the primary point of contact for client inquiries, providing timely and accurate information.
• Build and nurture strong relationships with clients, understanding their needs and preferences.
• Assist event attendees with inquiries regarding event details, registrations, and general information.
• Provide a warm and welcoming experience to enhance attendee satisfaction.
• Address and resolve customer concerns promptly and effectively.
• Collaborate with internal teams to ensure smooth problem resolution and communication.
• Maintain clear and professional communication across various channels.
• Keep clients and attendees informed about event updates, changes, and important information.

Qualifications:

• Exceptional communication skills, both verbal and written.
• Ability to convey information clearly, concisely, and courteously.
• Strong customer-centric mindset with a passion for delivering outstanding service.
• Previous experience in customer service or a related field is preferred but not required.
• Quick thinking and adaptability to address challenges as they arise.
• Empathy and ability to understand and address customer concerns effectively.
• Detail-oriented with excellent organizational skills.