Customer Care Representative - Remote Work

Job Description:

We are looking for a passionate and energetic Customer Care Representative to join our team at Cincinnati Financial. This is a full-time remote position located in Charlotte, North Carolina, US. As an Entry Level position, we require at least 1 year of experience in a customer service role.

Responsibilities: - Provide excellent customer service via phone, email, and online chat - Respond to customer inquiries and resolve any issues in a timely and professional manner - Process customer orders and manage returns or refunds - Maintain accurate customer records and update information as needed - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies - Meet or exceed customer satisfaction goals

Requirements: - High school diploma or equivalent - Strong communication and interpersonal skills - Ability to make decisions quickly and effectively - Emotional intelligence to understand and empathize with customers' needs - Proficient with computer systems and able to learn new software quickly - Ability to work independently in a remote setting - Must be eligible to work in the US

Benefits: - Medical coverage - Visa sponsorship for eligible candidates - Travel and spending expenses covered - Opportunities for career growth within the company

Working Environment: At Cincinnati Financial, we thrive in a culture that embraces change and responds resiliently to challenges. We encourage our employees to bring their unique perspectives and ideas to the table, creating a dynamic and inclusive work environment.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Cincinnati Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage individuals of all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.