Number of Applicants
:000+
Description:
Temp to Perm
$13.60 Hourly PURPOSE OF POSITION:
The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information. Candidates must be available for the first 3 weeks of training without any prescheduled days off. RESPONSIBILITIES:
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Answers questions regarding child support payments posting, payments disbursement, and account histories.
• Defines or resolves inquiries received either through written or telephone correspondence.
• Gathers information, research/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Maintains updated records and logs.
• All other duties as assigned HOURS Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM - 5:00 PM. Overtime may be required.
EDUCATION/SKILL/EXPERIENCE REQUIREMENTS:
• High School diploma or GED
• A minimum of 1 year in telephone customer service or related experience
• Excellent communication skills
• Knowledge of the use of PCs and related software
• Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio. PHYSICAL REQUIREMENTS: Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.