Customer Care Technical Support Rep

In - house Service Technician to Support Commercial Equipment

Are you an experienced Field Service Technician looking for an opportunity for an in-house technical call center atmosphere including a hybrid work environment? This position might be for you!

Duke Manufacturing Company is seeking someone with commercial equipment technical knowledge to join our Customer Care Support team. This position helps troubleshoot and resolve customer concerns related to commercial food equipment.

Duke is a modern food service equipment manufacturer, family owned and operated for over 90 years with more than 700 employees worldwide. Our purpose is to Nourish Our World through integrated solutions that connect people, equipment, and technology to improve throughput, efficiency, and quality.

This role will be a good fit for you if you :

• Have Basic knowledge in Electrical, Refrigeration, Cooking, or other commercial systems.
• Have a good mechanical / technical aptitude.
• Are interested in learning and growing your career in a technical customer service role.
• Are a strong communicator with both written and verbal communication.
• Are comfortable communicating with customers over the phone.
• Have strength in mechanical problem-solving and root cause analysis.
• Have Basic knowledge in Microsoft Office applications.
• Have Experience in troubleshooting, diagnoses, and repairing equipment.
• Are seeking a team-oriented, office and/or hybrid work environment.

Basic Qualifications:

• High School diploma or GED.
• Good computer skills including typing and online research.
• Strong communication skills including phone and email correspondence.
• General Mechanical/Technical aptitude.

• Ability to work within a team environment.
• Must be a motivated self-starter with solid organizational skills.
• Background experience in HVAC, Gas, Electrical, or Plumbing, a plus.

Visit us at for more information and see the Attached for more details on job responsibilities and qualifications.

Duke Manufacturing believes affordable and flexible benefit choices are important to meeting the needs of our diverse workforce. We take a long-term view to provide comprehensive offerings for employees at each stage of life and their career. Our US benefits package is shown below, with similar benefits available in other regions.

• Medical and Prescription Drug Coverage
• Health Savings, Dependent and Health Care Flexible Spending Accounts
• Dental, Vision, Disability and Life Insurance
• 401(k) Plan with company match
• Paid Holidays and Vacation
• Tuition Reimbursement
• Wellness Rewards & Employee/Family Assistance Programs
• Hybrid remote-work option for certain office positions

Duke Manufacturing is an Equal Opportunity Employer