Customer Experience Agent

Innova Solutions is immediately hiring for British Airways! Position type: Part-Time/Full-Time Direct Hire

Location: Chicago O'Hare Airport
The work of an Associate Customer Experience Agent shall consist of all necessary actions to deliver for the customer at the first point of contact. It includes the following:

Customer Service:
Where required, handling inbound, outbound, and transit customers on and off the station, basic ticketing, escort duties, documentation, handling and labeling of baggage and checking in customers, interline transfers, clearing inbound and outbound ships papers, hotel duties, operation of the loading bridges, driving of Company vehicles assigned to Customer Services is required for anyone holding a valid driver's license. Passing catering orders via facsimile or telephone, finalizing ships papers and performing necessary post departure work.

Lounge Reception:
British Airways lounges with its own Associate Customer Experience Agents for reception purposes in order to support our British Airways customers.

Operations Support:
Will be provided to our flying community as required by the operation on the day to ensure timely operational performance and delivery for customers.

Baggage Tracing:
Where required, receiving information about customers mishandled registered baggage and lost personal effects, undertaking all documentation and all other work necessary to find, recover and restore these articles. Arranging with contractors for delivery of baggage to customers. Receipt, (not offloading the truck), storage and inventory control of replacement luggage. As a customer service procedure, the servicing of telephone inquiries from customers regarding mishandled baggage The ideal candidate will have:

• Fluent in English
• Ability to obtain and retain a SIDA badge?
• Willing and able to work shifts covering 2:00PM-10PM, 5 consecutive days a week, including weekends and holidays
• Hospitality experience desirable?

PAY RANGE AND BENEFITS:

Pay Range*: $19 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: British Airways offers benefits ( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Sick time, and other types of paid leaves (as required by law), Travel Benefits.

About British Airways: It's an exciting time to be at British Airways. We're growing our global route network, investing in our fleet and transforming the experience we offer customers. We're people who care - about safety and style, comfort and calm. As an Associate Customer Experience Agent, you'll feel proud to play a part in our future as we go further to be the airline of choice.
We are a 24-hour business, operating 365 days of the year, all around the world. It's a dynamic, fast-paced environment that will bring out the best in you - if you're ready to embrace responsibility and step up to any challenge. In the Customer Experience Agent role, your warmth, positivity, commitment and adaptability can truly make you a trusted ambassador of the brand.

Embracing Diversity
Doing things the British Airways way takes a certain state of mind. It's not about where you're from. It's about how you're made. We're privileged to serve customers from countless nationalities, backgrounds and cultures. We're proud to employ a team who reflect that diversity in all its forms.

Great Place to Work!
Proud to have been named the Best Airline Staff in Europe at the Skytrax 2019 World Airline Awards, especially as it's based on the votes of customers. Praised for their friendliness, efficiency and consistently excellent service.
Named Airline of the Year at the prestigious CAPA (Centre for Aviation) Global Aviation Awards for Excellence.

Benefits and Rewards
Rewards go far beyond a competitive salary. You can look forward to a Total Reward Package featuring an attractive pension and discounted shopping. And yes, there are some rather good travel benefits. ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website : Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy.