Customer Experience Associate II - Urgent

We are searching for a competitive Customer Experience Associate II to join our vibrant team at Conduent in Harrisburg, PA.
Growing your career as a Full Time Customer Experience Associate II is an incredible opportunity to develop useful skills.
If you are strong in cooperation, teamwork and have the right personality for the job, then apply for the position of Customer Experience Associate II at Conduent today!

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Customer Service Representative II

$19/hr. with Great Benefits

No Weekends or Holidays

(Onsite; Not Remote)

 

Enjoy the accomplishment of personal success while fulfilling the responsibilities of a challenging role in a positive, employee-friendly culture that encourages professional growth in an internal-promotion centric environment. 

 

Summary:

In this role, you will respond to detailed, complex customer inquiries via telephone, requiring accurate responses and polished customer service skills.

What you Get:

• 8:30am – 5:00/5:30pm Monday through Friday Schedule
• Paid Holidays
• Time Off Options after 30 days
• Paid Time Off Options after 180 days
• Full-time Benefit Options (Medical, dental, vision, 401K)
• Employee engagement activities
• Internal promotion opportunities
• Paid Training
• Employee discount program

About the Role

As a Customer Service Representative II, you will be responsible for:

• Responding to driver license or motor vehicle related customer inquiries.
• Identifying customer needs to ensure the customer is provided with clear, accurate and concise responses to ensure their understanding.
• Processing required transactions via mainframe or web-based applications.
• Adhering to confidentiality laws and requirements to ensure information is disseminated only to authorized individuals.
• Submitting self-composed, typed research requests

Requirements

To be successful in this role you will need:

• A minimum of two year’s combined relevant customer service experience
• One-year customer service experience with problem solving and complex, detailed communication with customers
• Basic computer experience in a Windows environment
• Predictable, dependable attendance
• Must be able to pass a comprehensive criminal background screening
• HS Diploma or GED
• Must be 18 years of age or older

Desired Skills:

• Ability to neutralize callers to prevent escalation
• Call center experience a plus
• Experience in a productivity measured work environment
• Strong verbal communication skills & reading comprehension
• Basic MS Office experience
• Some college preferred

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

 

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent’s ADAAA Accommodation Policy .

 

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Benefits of working as a Customer Experience Associate II in Harrisburg, PA:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package