Customer Relationship Manager

Alay Home Care is looking for a new team member to join our growing team!

Position: Customer Relationship Manager

Salary: $45,760 Annually

Job Type: Full Time

Location: Remote (Home and Field)

Job Responsibilities:

· Build relationship with Support Coordinators and Support Coordinator Supervisors to increase the client referrals

· Conduct meet and greets to assigned case loads

· Manage the assigned cases by being the liaison between the client/clients family and the agency

· Create and Submit UIR Reports to all incident reports for the assigned cases

· Assist the Case Management Department in identifying potential candidates for new and existing assigned case loads

· Resolving issues and concerns of clients and referral sources

· Log notes and documentations for any client/caregiver updates using HHA Exchange

· Participates in all management team meetings

· Other duties assigned

Requirements:

· Must have Computer or Laptop with internet access

· Must be able to travel 50% work travel

· Must have a reliable vehicle for field work

· Must have a valid Driver's License

Qualifications:

· Must have at least 3 years Support Coordination Experience

· Must have 2 work references to contact

· Strong problem solving and organizational skills

· Excellent verbal and written communication skills

· Must be proficient in using Google Apps (Gmail, Drive, Voice, Meet, Sheet, Docs and Hangouts)

· Must be able to pass the Criminal Background Check and Drug Screening

Benefits:

·Comprehensive Health Insurance - 70% covered by the company

·Dental and Vision Insurance

·Paid Time Off

You can send your CV at