Customer Revenue Management Coordinator II

Atlas Van Lines is comprised of a family of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agent ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.

Every day we help you  go new places ®, with expertise in moving and logistics, bringing the world within reach.

Atlas is seeking an enthusiastic individual to join our Customer Revenue Management team as a CRM Coordinator! Under limited management supervision, the Customer Revenue Management Coordinator II is a mid-level, fully functioning support role. This position is responsible for compiling a complete and accurate audit of services for the customer and dispersing earned revenue in accordance with the applicable tariff, company policies, and Rules and Regulations.

Key Responsibilities:

• Audits services through online rating system applying appropriate procedures for the individual traffic types. Disperses charges to the agents using online a distribution system based on Atlas' Rules and Regulations and company policies.
• Reviews all necessary documents required for billing/processing. Traces needed documents via email to the agent or booker audit.
• Communicates with agent for authorization of charges or clarification through email, booker audit, or telephone.
• Applies appropriate pricing terms based on the type of traffic using the registration information, tariff, contract summary screens and Atlas Distribution Guide.
• Reviews and administers billing requirements of the booker and/or account via billing profile. Ensures billing profile contains current and accurate information per assigned bookers.
• Reviews dispatch including notes and annotations for additional information pertaining to the proper audit and distribution.
• Works inquiries, 409 short pays, and government charge backs and takes calls from both internal and external customers.
• Other duties may be assigned.

Your Wellness is our Focus:

• Medical, dental, and vision for employees and dependents
• Employee assistance programs focused on mental health.
• Access to a licensed therapist 24/7
• Wellness programs with employee perks
• Onsite Fitness Center and Medical Clinic

Financial Wellbeing:

• Generous 401(k) matching retirement plans
• Pre-tax savings plans, HSA & FSA
• Tuition assistance
• Employee assistance programs focused on financial wellbeing.

Flexibility and Time Off:

• Paid time off including vacation, sick leave, parental leave, holidays, and disability leave.

What You'll Need:

• High School diploma and/or GED
• 2-4 or more years of job-related experience and/or equivalent combination of education and experience are required.
• Associate degree preferred.

Our Promise to You:

We want you to grow with us, so we are committed to the continuous development of our employees. We offer free online training courses through our modern learning and development platform along with a company-wide mentorship program, internal employee organizations, tuition reimbursement and many other opportunities for personal growth.

*Atlas is an EO employer - Veterans/Disabled and other protected categories.

*Benefits may vary by position and/or office location