Customer Service

Customer Service/Order Clerk

Job Description

Role Qualifications : Must be able to perform duties associated with description.

JOB DUTIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• This individual will work on customer’s requests for quotations computing accurate prices from material take-offs.
• Ability to manage diverse efforts (point of sale order entry, up-selling, order inquiries, credit and billing, account management, supporting product queries, supporting technical issues, providing customer quotes)
• Respond to answer and solve incoming inquires via phone, email, and cases
• Accurately and efficiently resolve customer queries, gather information, and document all interactions appropriately within our customer relationship management tool
• Collaborate with Team Members including Product Management
• Ability to work with a high degree of autonomy and able to direct workflow
• Attention to detail and accuracy is a must
• Excellent customer follow-up skills required
• Review all jobs and ensure that the materials required for the job(s) are on-hand, purchased, and supplied to the production floor according to the production schedule.
• Switching between multiple tasks is required daily; also, constant assessment of prioritization is required to meet both customer and business needs.

JOB RESPONSIBILITIES:

• Provide lead times working in conjunction with VF master scheduler and other department managers, supervisors, and leads.
• Oversee that the schedule is being met for all projects. Communicate with the customer if the schedule is changed. Must communicate any changes of the schedule with customer for approval.
• Ensures that all materials are in stock and anything that is needed is ordered to complete the job.
• Must respond same day or within 24 hours to customers and in quoting of products. Also respond in 24 hours to customer requests and follow-up.
• Process shipping in E2 and stage material for shipment.
• Put all parts that are inventory for upcoming jobs and stock parts in assigned locations for all of the assembly shop.
• Review orders and work with sales department to ensure that all information is on the work order from information on the bid sheet and is correct.
• It is essential to make sure that the proper salesperson gets the credit for the sale.
• Receive incoming equipment and ensure that all the information is documented and accurate
• Walk-in customers, greet and take care of their questions including parts.
• Work with accounting dept. when filing assistance is needed
• Before shipping, ensure with accounting if customer is needing to make payment terms or C.O.D.
• Driving company vehicle to pick up parts as needed (valid ODL required)

Job Type: Full Time

Pay $18.00 - $22.00

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off

Schedule:

• 8 Hour Shift
• Day Shift
• Monday to Friday

Education:

• High School or Equivalent (Preferred)