Customer service

Full job description

Position: Customer Service Representative

Location: Warwick

Responsibilities:

• Invoicing: Prepare and issue invoices accurately and efficiently, ensuring timely billing and payment processing.
• Customer Concern Resolution: Address customer inquiries, concerns, and complaints promptly and professionally to ensure customer satisfaction and retention.
• Phone Communication: Manage incoming calls in a courteous and timely manner, providing assistance and information as needed.
• Pricing: Assist in pricing inquiries, providing quotes, and negotiating terms with customers to secure sales opportunities.
• Upselling: Identify opportunities to upsell or cross-sell products and services to existing customers, maximizing revenue potential.
• Mathematical Proficiency: Utilize strong mathematical skills, particularly in dealing with fractions, for accurate pricing and measurement calculations.
• Technology Utilization: Experience with using an adding machine and familiarity with E1 Plastic System software is advantageous.
• Phone Etiquette: Demonstrate excellent phone etiquette, maintaining a professional and friendly demeanor in all customer interactions.

Qualifications:

• Previous experience in customer service or a related field is preferred.
• Proficiency in mathematics, especially fractions, is essential.
• Experience with an adding machine is a plus.
• Familiarity with E1 Plastic System software is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with a commitment to accuracy.
• Positive attitude and a willingness to learn.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance and retirement plans.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.

How to Apply:

• Interested candidates may apply through one of the following channels:
• Submit your application online at ExpressPros.com/warwickri
• Call our office at to schedule an interview
• Email your resume to
• Visit our office at 155 Jefferson Blvd., Warwick, RI

If you are a motivated individual with a passion for customer service and a knack for mathematics, we''d love to hear from you! Join us in shaping the future of the plastics industry and delivering exceptional service to our valued customers.

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