Customer Service Agent

Temp to Hire position available for Admin/Clerical  Office Work

Pay Rate $18-$20  DOE

Schedule : Tue – Saturday  10am -6:30pm

Job Duties Include but not limited to : As an Administrative Clerical  Clerk you will be responsible for

Answering of phones professionally and timely, Answering and responding to e-mail requests timely.
Turn quotes around within 30 minutes, Distribute customer/agent/station requests for follow up when needed.
Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
Accurately complete entry of pickup/quote information, Ensure routing/dispatch is aware of any special instructions/cut offs. Tracking and tracing of shipments. Communicating to customers and sales regarding issues. Research of shipments for corporate requests/reports.
Research of shipments for accounting requests/reports.
Support other departments when needed (routing, dispatch, inbound).
Completion of specific assigned duties/accounts. Able to work overtime and weekend on call rotations.
Other duties assigned deemed necessary by the Customer Service Supervisor.

Job Requirements : - Must be able to type accurately at least 35 WPM.
Intermediate level Excel and Word. Excellent written and verbal skills. Ability to manage deadlines.

High School Diploma or equivalent. 2-years basic customer service experience and or 2-years of industry experience.

If you are interested in this position please call or stop by the office at   or  1075 N 51 st Ave Phoenix, Az 85043

#phoenixbranchCA