Customer service agent

Full job description

Location: Knoxville (Onsite)

Pay : $17/hr.

Contract Duration: Contract

Hours of Operations: Monday - Friday (8am –5pm)

Title: Customer Service Agent

Job Responsibilities:

Interface with a CRM-based software UI to update payment status

Escalate issues to team leads as soon as they are realized

Make payments via web portal

Make payments via automated payment processing phone system

Make payments via conversation with Customer Service Reps at Carriers

Keep track of workload and progress each day

Requirements:

Strong attention to detail and a high level of accuracy in data entry and processing.
Ability to work independently and efficiently in a fast-paced environment.
Excellent analytical and problem-solving skills.
Good organizational and time management skills.
Effective communication and teamwork abilities.
Ability to handle confidential information with discretion
Flexibility to adapt to changing priorities and work schedules.
+1 Previous B2B Service or STRONG Customer Service
Previous payment and insurance experience is a PLUS

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