Customer Service Agent- ATL- Atlanta Airport

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car! We have exciting opportunities at the Hartsfield Jackson International Airport! Our team is committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Full Time Return Agent provides superior, friendly, efficient service during all aspects of the rental car process, assists all customers with the rental return process, provides professional, knowledgeable and courteous service while accurately completing all transactions and performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. 

• The Return Agent position offers a $17.00/ hour guarantee, with the potential to make more based on monthly performance. The average starting pay of Atlanta Airport employees has been $19/hr this Fiscal Year with commissions and bonuses.

Location: 2200 RENTAL CAR CENTER PKWY COLLEGE PARK GA 30337

We offer:

• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
  Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Complete return transactions with 100% accuracy.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Management reserves the right to modify, change or delete duties assigned.

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years of age

• High School Diploma or G.E.D. required

• Must have a minimum of 1 year of commission or incentive based sales experience or retail customer service experience

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have a valid driver's license with no more than 2 moving violations and/or accidents in the last 3 years
• Must not have any alcohol related convictions on your driving record in the last 5 years

• Must be willing to accept a starting base salary of $12/hour + commission (the Return Agent role offers a $17/hour guarantee with potential to make more based on monthly performance) 

• Apart from religious observation, must be able to work the following schedules: Friday - Tuesday 2pm - 10pm