Customer service assistant

Primary Location : United States of America-OHIO-Licking County-Reynoldsburg

Work Locations : AB Graham Building 8995 E Main St Reynoldsburg 43068

Organization : Nursing Board

Classified Indicator : Classified

Bargaining Unit / Exempt : Bargaining Unit

Schedule : Part-time

Work Hours : As directed

Compensation : $19.99

Unposting Date : Jun 23, 2024, 10:59:00 PM

Primary Job Skill : Communications

Technical Skills : Communications, Customer Service

Professional Skills : Customer Focus, Listening, Responsiveness

Agency Contact Name : Joseph J. Fanell

Agency Contact Information :

Intermittent Customer Service Assistant 1

Job Duties

About Us:

At the Ohio Board of Nursing, our foundational principles are:

Accountability, Compassion, Integrity, Collaboration, Inclusion, Service, Communication and People.

Our Mission is to:

Actively safeguarding the public through equitable regulation of nursing and other health care professions.

Our Vision is to:

Be a leader through innovative and efficient health care regulation positively impacting the wellbeing of every Ohioan.

What You'll Do:

These are part time, intermittent positions that are expected to work at least 24 hours per week.

Responsibilities include:

• Fields and responds to inquiries, requests for information and/or complaints from internal and/or external customers received in writing, email, flat mail, telephone and/or other means of communication.
• Researches answers to customer questions, problem solves to identify solutions, provides access to public resources, escalates calls to supervisor, as appropriate.
• Operates personal computer and/or computer terminal to enter, update, correct, remove or send data, retrieve/look-up data to verify/provide information or give status of file or application.

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide the following benefits to intermittent staff members.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Qualifications

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above.

Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine);* operation of personal computer or computer terminal. Ability to apply applicable laws, rules, policies & procedures to respond to inquiries, requests &/or complaints &/or process transactions involving several variables within familiar context; handle routine contacts in writing &/or by telephone, teletype, e-mail, in-person &/or other means of communication with variety of internal & external customers, some of whom may be irate; collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.
(*) Developed after employment.

The State of Ohio is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability or military status in employment provision of services.

If contacted for an interview, an applicant who requires special accommodations, due to a disability, should notify the Human Resources Office so that the proper arrangements can be made.

*IMPORTANT* - If attaching a document that contains your Social Security Number (SSN), please redact SSN before attaching it to your submission.

Selected applicant must successfully complete a background check as outlined under Ohio Revised Code (ORC) 3721.121 to be awarded the position.