Customer Service Associate

We are a dynamic, fast-growing business development firm looking for a proactive and enthusiastic Bilingual Customer Service Associate to forge impactful relationships with partners and improve prospective client volume. The Bilingual Customer Service Associate will build relationships and assist the sales team to gain new customers through customized business development and sales campaigns. The Bilingual Customer Service Associate will work closely with the Sales Manager to reach weekly, monthly, quarterly, and yearly growth goals. The ideal Bilingual Customer Service Associate will be motivated to increase sales and search for new creative ways to attract potential customers. 

 
Bilingual Customer Service Associate Responsibilities: 

• Develop new business opportunities by leveraging existing relationships, participating in networking marketing events, qualifying sales leads, and directly reaching out to potential clients 
• Assist in creating and executing a strategic sales plan to identify and prioritize key locations within the territory provided 
•  Exceed sales goals by participating in campaigns/programs to continually move new business through the sales cycle 
• Identify, qualify, and close prospective target accounts and provide excellent service to existing customers 
• Consult with management to develop a thorough understanding of current product’s needs, challenges, and trends to offer solutions that are tailored to each customer’s needs 

Provide expert product knowledge presentations that showcase products and services to potential customers 
Assist the sales team to develop strategies for individual accounts and territories 

 
Bilingual Customer Service Associate Requirements: 

• Self-directed, with the ability to adapt to change and competing demands
• 1-3 years’ experience leading, motivating and managing various program team sizes, including internal and external resources, while holding team accountable for performance
• Proven ability to work in a fast-paced environment and collaborate across multiple areas to achieve a common business objective 
• Strong interpersonal skills with the ability to engage effectively with management, staff, and clients 

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