Customer service associate

Full job description

Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title : Customer Service Associate

Job Type: Full Time – Regular

Shift Time : 8:00am – 5:00pm ( M – F )

Weekly per hours : 40hrs/week

Courthouse Location : Pleasanton, CA, 94588

Pay Rate : $19 to $21/hr

Req# 29251

Team members must be able to perform each of the established essential functions in order to perform this job successfully.

Knowledge , Skills and Abilities:

· Ability lift and maneuver 50lbs.

· Intermediate computer skills in using word processing software applications and online systems (MS Office).

· Skilled in effective communication across all levels within the organization.

· Ability to work independently, organize work and follow through to timely completion on assignments with little to no supervision.

· Ability to effectively prioritize tasks and other client service requests.

· Ability to communicate effectively verbally and in writing.

· Ability to establish a rapport and maintain effective and cooperative working relationships with those contacted in the course of work.

· Ability to follow oral and written instructions.

· Ability to regularly attend work and arrive punctually for designated work schedule.

Duties and Responsibilities:

· Sort, deliver and pick-up mail and packages according to established internal mail stop time frames and service standards.

· Prepare materials for mailing including: addressing, stuffing envelopes and making labels.

· Ensure that all mail and packages are properly labeled for mailing, with correct postage utilizing automatic postage meter machines.

· Verify and correct mail using available tools.

· Maintain all logs and reporting documentation as required.

· Perform start-up and operations of postage equipment.

· Assist with loading and unloading of deliveries as needed.

· Maintain shipping and receiving area as required.

· Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express and DHL

· Keep manager advised of associate or employee moves or requests, and other related matters.

· Coordinate special messenger services, air freight, etc.

· Assist with security and monthly measurement reports as required.

Minimum qualifications:

· High school diploma or equivalent (GED)

· Minimum of 1 year customer service related experience preferred

· Minimum of 6 months demonstrated knowledge and experience in Mailroom Operations

· Excellent communication skills both verbal and written

· Ability to effectively work individually or in a team environment

· Competency in performing multiple functional tasks

· Ability to meet employer's attendance policy

· Keyboarding and windows environment PC skills

· Lifting up to 50 pounds

· Standing for long periods of time (8 hrs./day)

· Significant walking

· Shifts are 8 hours/day, 40 hours/week, and overtime as required.

Physical Requirement :

Tasks involve the ability to exert moderate physical effort, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 50 pounds). Tasks may involve extended periods of time standing and/or walking.

Environment Requirement :

Tasks are regularly performed both inside and outside with exposure to adverse environmental conditions (e.g., cold, snow, heat, rain).

Pay Disclosure:

"The pay range for this position starts at $19; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make accessible to any and all users. If you need assistance completing the application process, please contact us at .

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• Customer Service: 2 years (Preferred)
• Mailroom: 2 years (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person