Customer Service Associate - Urgent

We are searching for an organized Customer Service Associate to join our passionate team at VPNE Parking Solutions in Boston, MA.
Growing your career as a Full Time Customer Service Associate is a fantastic opportunity to develop exceptional skills.
If you are strong in teamwork, presentation and have the right initiative for the job, then apply for the position of Customer Service Associate at VPNE Parking Solutions today!

VPNE Parking Solutions is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business.   Our employees are energetic, friendly, and proactive in helping VPNE build its brand.

 

Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?

 

If so, park yourself at VPNE Parking Solutions. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!

 

The role of the Customer Service A ssociate is to complete customer interaction pleasantly and courteously. The customer service associate is a crucial player in providing VPNE’s top-notch level of service and providing customers and guests with an exceptional experience.

• Make exceptional guest experiences the priority in every interaction
• Contribute to a safe environment for all guests and employees per company and site-specific guidelines
• Maintain a ready to serve posture that is welcoming to guests
• Make eye contact and smile to all guests to acknowledge them
• Make guest assistance the priority
• Work efficiently, without rushing, to assist guests
• Use VPNE preferred word choices while speaking with guests
• Follow all cash handling guidelines per company policies

Years of Experience: Entry Level

Language Skills: Proficient in English both verbally and written

Education Requirements: High School Diploma/GED

 

Requirements:

• Ability to read, write and verbally communicate in English
• Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolong standing, running, and prolonged sitting and in all weather conditions
• Ability to receive medical and security clearance for one or more locations
• Possess the manual dexterity to operate essential office equipment, including computers and cash registers
• Possess the mental acuity to be able to process cash and manual transactions
• Strong sense of customer service
• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
• Be at least 18 years of age
• Be able and willing to smile during every customer interaction
• Maintain uniform standards while around the account
• Ability to create relationships with customers
• Organization and strong problem-solving skills

Benefits:

• Paid weekly
• Medical, Dental, Vision
• 401K with up to a 5% match
• Commuter benefits
• Childcare benefits
• Discount programs
• Short-term disability
• Accident insurance
• Life insurance

 

Benefits of working as a Customer Service Associate in Boston, MA:

● Learning opportunities
● Opportunities to grow
● Attractive package