Customer Service - Call Taker - Urgent Role

We are looking to hire a remarkable Customer Service - Call Taker to join our dynamic team at GEM Mobile Health in Lakewood, NJ.
Growing your career as a Full Time Customer Service - Call Taker is a great opportunity to develop productive skills.
If you are strong in decision-making, persuasion and have the right experience for the job, then apply for the position of Customer Service - Call Taker at GEM Mobile Health today!

Company: GEM Mobile Health, View phone number on gemmobilehealth.employ.onshift.com 

Position: Call Taking/Customer Service
(Excellent position for anyone with an administrative or customer service background!)

Pay Scale:

• Up to $19 per hour
• Sign on Bonus for New Hires ($1,000 for FT)

Hours Available:

• Morning, Mid and Night shifts
• Full-Time

Position Location: Lakewood, NJ 08701 - Not Remote

Why We Are Worth The Application:

At GEM Mobile Health, we strive to give the best customer service and care to every patient we transport. We are an ambulette transportation company that works with over 150+ facilities and hospitals throughout NJ, DE and MD. Not only do we do transports for doctors' appointments, check ups, facilities, discharges, but we also provide our facilities with the option to call in emergency calls when needed.

We realize that working in Healthcare and as a First Responder is difficult and we try our hardest to make sure that we listen to our employees to make a difference. We have an amazing team of Supervisors throughout our bases who are dedicated to helping others.

What You Will Be Doing:

The call center is responsible for scheduling, canceling and confirming appointments. You will be working directly with the many facilities and hospitals that we are partnered with via phone and/or email. You will also be responsible for ensuring operational standards are met with field employees per certain appointments made.

Responsibilities:

• Answer the phone in a professional manner to ensure the best customer service
• Accurate data entry of patients information and facility information
• Multitask by answering the phone, emailing, charting and following up/verifying information was given correctly
• Follow up with appointments for the next business day to confirm or cancel
• Learn and understand the concept of Logisticare and how to advise Medicaid patients on transportation options
• Open communication between Dispatch, Supervisors and your Communications Supervisor
• Protects the privacy of all patient information in accordance with the Company’s privacy policies, procedures and practices, as required by federal and state laws, and in accordance with general principles of professionalism as a healthcare provider

Requirements:

• Excellent written and verbal communication skills in English
• Willing to submit a drug test and background check
• Basic computer knowledge
• Ability to work individually and as a team
• Transportation to and from work

The Experience We Prefer:

• Customer service background
• Charting/EPRO knowledge
• Logisticare knowledge
• Curaspan knowledge
• Administrative office experience

Bonus Opportunities:

• Room for growth! A lot of our Call Takers have the ability to move up to higher positions within the company (Examples: Dispatch, Admin Asst, AP Clerk, Billing Representative, etc)
• Referral Bonuses (Gain extra money by referring friends/family, if hired for a specific amount of time - you will get a bonus in your paycheck!)

Benefits Available For Full-Time Employees Only:
(Waiting Period Applies, Normally 90 Days)

• Healthcare Inc
• Dental Inc
• Vision Inc
• Supplemental Inc
• Flexible Spending Account
• Group Life Inc
• 401K
• Pet Benefits
• Working Advantage Discounts

GEM Mobile Health is an equal opportunity employer and considers all qualified applicants equally!

Benefits of working as a Customer Service - Call Taker in Lakewood, NJ:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package