Customer service clerk

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Summary:

Receives verbal orders for home medical equipment and completes all necessary procedures to ensure delivery of the equipment to the patients home. Performs patient instruction and equipment/supplies set up for retail customers of all ages. Directs other employees to complete daily activities. Able to communicate clearly to patients and families in somewhat difficult or sensitive situations.

Duties and Responsibilities:

1. Receives telephone orders for medical equipment from healthcare professionals including but not limited to physicians, nurses, discharge planners, case managers and social workers.

2. Completes all necessary paperwork processes, data entry, and scheduling to ensure accurate and timely delivery of medical equipment.

3. Receives questions/inquiries via telephone or walk-in customers of all ages in regards to home medical equipment and insurance coverage. Maintains knowledge of products and services available and is able to meet the customers needs by communicating in a clear, friendly, helpful manner.

4. Instructs on the appropriate use of medical equipment/supplies in regards to use and safety for retail customers. Is able to change teaching methods based on customers age and learning abilities.

5. Reviews and ensures completeness of all charts and delivery tickets before they are sent to the billing office. This inclused proper signatures, hcpc coding, diagnosis coding, correct dates and all necessary forms in file. Corrections are made in the computer and also on paper before reaching the billing office.

6. Maintains the plan of cares and initial assessments in the customer servie area. Ensures that all forms are complete and filed correctly.

7. Provides customer service assistance to entities contracted with HME and consignment locations. This includes product knowledge, insurance coverage issues, inventory restocking and processing paperwork.

8. Uses the internet and other provided written documentation for maintaining knowledge of medicare and medicaid guidelines, policies, and processes.

9. Complies with policies and procedures relates to regulatory bodies, payor sources and other appropriate agencies.

10. Investigates and resolves customer and referral source complaints. Refers unusual problems to the supervisor.

11. Recognizes and reports incidents related to patient safety, staff safety and patient properly. Completes incident reports as needed.

12. Protects confidentially of information.

13. Demonstrates behaviors consistent with stated core values of St. Rita's Medical Center.

14. Responsible for performing all other duties as assigned.

Qualifications:

High School Diploma

1-3 years of experience preferred

Many of our opportunities reward* your hard work with:


Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at