Customer service / collections representative

Full job description

Customer Service / Collections Representative

Auburn Hills-based law firm is looking for a detail-oriented and self-motivated individual with excellent communication and negotiation skills for a customer service/collector position.

Applicants will be required to place and receive collection telephone calls, evaluate accounts for legal action, skip trace and handle a wide variety of customer service call situations.

Applicant Requirements:

• Comfortable with PC-based applications such as the Internet and an auto-dialer.
• Excellent communication, analytical, negotiation, and organizational skills.
• Ability to maintain a professional tone during all call situations.
• Desire to work and excel in a team environment.
• Strong attention to detail.
• Excellent data entry skills.
• Excellent basic math skills.
• Goal-oriented.

Job Requirements:

• Minimum experience preferred: 2+ years in Customer Service or collection type role.
• High school diploma or GED required.

We currently offer the following for this position:

• Competitive hourly wage.
• Bonus program.

Equal Employment Opportunity : Our firm is committed to equal employment opportunity.

Drug Testing/Background Checks : Prior to hire a background check and drug test are required.

Benefits : The Firm offers a competitive benefits package to all eligible employees, including employer paid life insurance and paid time off. Additional benefit information, including eligibility, may be further discussed during the interview process.

Voluntary Benefits:

• Medical Insurance – Firm pays 51% of the medical insurance premium cost.
• Dental insurance.
• Vision Insurance.
• Disability Insurance.
• Voluntary Life Insurance.
• Free access to fitness center located within the building.

Please send resume to