Customer Service Manager

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Job Description:
We are seeking a dedicated and experienced Customer Service Manager to join our dynamic team in the fitness industry. The ideal candidate will have a passion for health and wellness, excellent communication skills, and a strong commitment to providing exceptional customer service.

Responsibilities:

• Oversee and lead the customer service team to ensure a positive customer experience
• Develop and implement customer service policies and procedures
• Train and coach customer service representatives on product knowledge and service standards
• Handle escalated customer inquiries and complaints with professionalism and efficiency
• Monitor and analyze customer service metrics to identify areas for improvement
• Collaborate with other departments to resolve customer issues and improve overall customer satisfaction
• Stay informed about industry trends and customer preferences to enhance service offerings

Qualifications:

• Proven experience as a Customer Service Manager in the fitness or related industry
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities
• Knowledge of fitness products and services
• Ability to multitask and prioritize in a fast-paced environment
• Familiarity with customer relationship management (CRM) software is a plus

Requirements:

• Bachelor's degree in business, marketing, or a related field

Compensation: $36,000.00 - $42,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EXCITED TO JOIN A GROWING, INSPIRED TEAM?

Texas Family Fitness is committed to our health club members & team members, providing a healthy outlet for families. When a new member chooses one of our clubs they are putting their fitness experience in our hands. Our team members are vital to this relationship, and their passion for fitness is what fuels the ability to change people’s lives for the better.

We are growing and looking for enthusiastic & motivated people who like to work hard and have fun!  Do you like helping people reach their health & fitness goals? Do you like helping families stay fit together? If you think you’re ready to join a winning team, take the next step and join our fitness family. At Texas Family Fitness, it’s not just a job, it’s a way of life!

Texas Family Fitness provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.