Customer Service Manager

Customer Satisfaction Managers are responsible for all aspects of frontend operation. The CSM works with the assistant CSM as well as the lead to develop associates for promotion within the department.

These responsibilities include:

• training associates and monitoring all front lines personnel;
• customer service booth and cash office operations;
• provides outstanding customer satisfaction to all customers and vendors;
• monitors scheduling to ensure appropriate coverage for customers within financial targets;
• monitors attendance, variances, productivity, and supplies.
• resolves customer concerns effectively and develops staff to do the same
• participate in and support community events to build strong relationships within the community and actively encourages associates to do the same.
• responsible for overall leadership and results for assigned department, reporting directly to the Store Director.

Customer Satisfaction Manager is a role model for store personnel, therefore integrity and human relations skills are valued characteristics in this role.

• Must be at least 18 years of age.
• Must be service oriented and have a passion for people.
• Must have the ability to build a team and have the leadership skills to coach and develop a team to full potential.
• Strong written and oral communication skills are required, along with strong interpersonal communication skills.
• The ability to analyze data, identify needs and prioritize accordingly is required. Must be able to develop a plan of action, implement it, and monitor and maintain programs.
• Excellent follow-up skills required.
• Must be able to handle numerous responsibilities simultaneously.
• Must be flexible, friendly, dependable and energetic.
• Must be able to maintain confidentiality and create and maintain an environment of trust and respect.

College degree preferred but not required. Management/Supervisory experience (minimum 2 years) in a food retail or customer service environment or equivalent experience required, with a solid combination of technical and people leadership skills preferred.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Experience:

• grocery store: 1 year (Required)
• Customer Service: 3 years (Preferred)

Work Location: In person