Customer Service Manager MRO

Innova Solutions is immediately hiring for Customer Service Manager MRO

Position type: Full-time - Contract

Duration: 12 months

Location: Atlanta, GA

As Customer Service Manager MRO, you will be:

• Responsible for maintaining technical understanding for issues affecting customer product lines and coordinating and facilitating containment and rectification plans.
• Effectively manage 'in-service' customer relationships - liaison with customer to optimize in-service performance of the product and manage execution of contractual obligations to ensure that customer expectations are met or exceeded.
• Coordinate and drive customer activities through MRO Service Delivery Organization and business unit stakeholders on key account contract deliverables.
• Develop, manage, and deliver customer performance metrics, organize / chair customer business reviews through balance scorecards, as required. Maintain technical product line proficiency through continuous education.
• Ensure internal business unit stakeholders clearly understand technical aspects of account contract(s) and key deliverables.
• Accountable for being a subject matter expert for all customer contracts in a region Communicate with customer contract requirements including logistics, scheduling, engineering, documentation, contacts, hold days, materials, etc.
• Primary point of contact for customer managing all service delivery requirement aspects.
• Provide customer input on business forecasts. Understand and resolve operational customer dissatisfaction issues.
• Collect outstanding receivables and prepare profitability analysis for customer contracts in the region.

The ideal candidate will have:

• Bachelor's degree in engineering, Finance or related field is required.
• 5+ years Technical Experience / Knowledge in the aerospace, airline, or MRO industry specific to Technical Operations' capabilities is required.
• A proven history of customer service and developing interpersonal relationships is required.
• Proven budgetary planning and execution experience is required.
• Experience with lean, six sigma or other process improvement methodologies is preferred.
• Excellent analytical and problem-solving skills required.
• Strong project management skills for delivering exceptional customer service.
• Expected travel requirements 25% - 30% annually.
• Advanced computer skills (ex. presentations and spreadsheets).
• A&P license or experience as a Lead, Foreman, or Product Line Manager in technical/production-based environment is highly preferred.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Thank you!

Sachin Saini

Lead - Recruitment

PAY RANGE AND BENEFITS:

Pay Range*: $45- $47 Per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website :

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.