Customer Service- Medical Billing Department - Urgent Role

We are hiring an energetic Customer Service- Medical Billing Department to join our exceptional team at Bayview Physicians Group in Chesapeake, VA.
Growing your career as a Full Time Customer Service- Medical Billing Department is a great opportunity to develop productive skills.
If you are strong in adaptability, decision-making and have the right initiative for the job, then apply for the position of Customer Service- Medical Billing Department at Bayview Physicians Group today!

Job Type

Full-time

Full Job Description

Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial relationships, and the desire to promote a positive work environment are encouraged to apply. We offer a competitive benefits package to our full time employees and we are always accepting applications from qualified candidates. On the job training is available for the right candidate. 

Duties & Responsibilities:

• Answer multi-line phones
• Provide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their bills
• Take payments over the phone
• Update patient information and data entry
• Review patient balance due accounts
• Navigate in the Electronic Health Record
• Resolve patient concerns or disputes regarding their bill
• Work Accounts Receivable 

Qualifications:

• General customer service experience
• Ability to communicate effectively orally and in writing.
• Excellent telephone skills.
• Must demonstrate the ability to work as a team member.
• Must demonstrate a positive attitude, and helpful demeanor.
• General knowledge of standard office equipment such as computers, fax machine, photo copier, etc.
• General medical office experience a plus

Education and/or Experience:

• Minimum of 1 year previous customer service experience
• Call center experience a plus
• Previous medical front desk experience a plus
• Organization is willing to train the right candidate

Benefits of working as a Customer Service- Medical Billing Department in Chesapeake, VA:

● Learning opportunities
● Company offers career progression opportunities
● Competitive salary