Number of Applicants
:000+
Position Purpose: The Customer Service Order Analyst provides an exceptional level of service to representatives through a detailed review of submitted configurations and timely processing of orders to the appropriate manufacturing facility. Through knowledge of BAC’s products and processes the Customer Service Order Analyst prevents ambiguous and erroneous information from passing through the system to other departments ultimately ensuring the customer receives the equipment as expected.
PRINCIPAL ACCOUNTABILITIES
NATURE AND SCOPE
The Customer Service Order Analyst will report the Order Process Lead. As part of Customer Service the Customer Service Order Analyst will have daily interaction with domestic/international representatives, and OEM accounts as well as all departments within BAC corporate and manufacturing facilities. They will manage and process all orders on the unit and part order worklist and provide backup assistance to the Senior Customer Service Order Analyst on pre-submittal packages, configurable changes and resubmittals.
KNOWLEDGE & SKILLS
PREFERRED
WORKING CONDITIONS:
Corporate work schedule with no travel required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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