Customer Service - Remote

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - Customer Service - Remote

Job Title: Customer Service - Remote

Location: Remote

Position Overview:

We are seeking enthusiastic individuals to join our team to do Customer Service - Remote. By doing Customer Service - Remote at Voyageur Vistas, you will be the first point of contact for our clients, providing exceptional service and assistance with their travel-related inquiries and requests. This position offers the flexibility to work remotely while making a positive impact on our clients' travel experiences.

Key Responsibilities:

  1. Client Support: Serve as a knowledgeable and friendly resource for clients, addressing inquiries, providing recommendations, and assisting with bookings and reservations.

  2. Booking Assistance: Assist clients with booking flights, accommodations, transportation, and other travel services, ensuring accuracy and efficiency in the reservation process.

  3. Issue Resolution: Handle client concerns, complaints, and inquiries promptly and professionally, striving to exceed expectations and resolve issues to the client's satisfaction.

  4. Communication: Maintain clear and effective communication with clients via phone, email, chat, and other communication channels, ensuring timely responses and updates.

  5. Product Knowledge: Stay informed about destination information, travel policies, and industry updates to provide accurate and up-to-date assistance to clients.

  6. Documentation: Ensure accurate and thorough documentation of client interactions, including recording details of inquiries, resolutions, and follow-up actions.

  7. Team Collaboration: Collaborate with colleagues and other departments to address client needs, share knowledge, and contribute to the overall success of the customer service team.

Qualifications:

  • Previous experience in customer service, preferably in the travel or hospitality industry.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong problem-solving abilities and a proactive approach to addressing client needs and concerns.
  • Ability to multitask and prioritize effectively in a fast-paced remote work environment.
  • Proficiency in computer skills and experience using customer service software or ticketing systems.
  • Empathy and patience in dealing with client inquiries and resolving issues to achieve client satisfaction.
  • Passion for travel and a genuine desire to help clients create memorable experiences.

Benefits:

  • Flexible remote work schedule with the ability to work from home.
  • Competitive compensation package with opportunities for performance-based incentives.
  • Ongoing training and support to enhance job knowledge and skills.
  • Travel perks and discounts for personal travel opportunities.
  • Opportunity to be part of a dynamic team and contribute to the success of a leading travel agency.
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