We are on the lookout for a driven Customer Service Rep - MOTILI to join our incredible team at Goodman Manufacturing Company in Binghamton, NY.
Growing your career as a Full Time Customer Service Rep - MOTILI is an awesome opportunity to develop productive skills.
If you are strong in cooperation, decision-making and have the right mindset for the job, then apply for the position of Customer Service Rep - MOTILI at Goodman Manufacturing Company today!
Customer Service Representative
About Motili
Motili's technology platform allows property managers, owners, and investors to easily manage repair and replacement jobs. Motili handles all aspects of the job from scheduling to ordering equipment to invoicing, making Motili the single point of contact for all property maintenance and equipment replacement. The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K, and different types of paid time off. Visit to learn more.
The Opportunity
Motili is seeking a skilled individual for our Customer Service Representative position at our Motili - New York location. The Customer Service Representative (CSR) may be among a customer’s first contacts with Motili. CSRs providing fast, friendly, and accurate information for customers and others has a lasting effect. For this reason – Motili CSRs work directly with our Home Warranty Company, contractors and yes sometimes the customer. Our main goal is to provide excellent customer service when providing information about Goodman/Daikin products, services, and features and assists with quotations, processing orders, and respond to customer complaints. Motili CSRs provide great customer service using fast, friendly, and accurate information while responding to customers, processing chat requests, general service requests, orders and quotes for services. When presented with a complaint, a CSR’s professionalism, use of issue resolution and de-escalation techniques can effectively resolve many issues to the mutual benefit of both the customer and the Company. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at .
May include;
- Provide fast, friendly and accurate information and assistance – for customers and other team members.
- Maintain professionalism and exhibit patience at all times to ensure customer expectations are met.
- Interact politely and effectively with customers, fellow employees, and business partners.
- Collaborate with co-workers for help with trouble shooting or answering questions.
- Answer customer support emails, branch questions or requests/taking on responses for our Bangkok team
- Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.
- Provide accurate information regarding availability of in-stock items, product and delivery information
- Process submitted orders, requests for quotations and assign tickets using designated CSR software (Freshdesk)order center.
- Recommend alternate products based on cost, availability, or specifications.
- Assist with month end clean-up for orders that have not been closed out for billing.
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery.
- Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training – as assigned.
- Effectively adhere to policy and procedures in compliance with Company policy and the law.
- Maintain clean, professional, and safe work environment; creating an environment that welcomes others.
- Adhere to Motili Inc. culture related to respect for the individual, service to our customers and striving for
- Participate in additional projects/activities to support ongoing business needs.
Nature & Scope:
- Works within knowledge and ability to meet objectives.
- Get it done mentality, while remaining in scope and compliance with policy and the law.
Knowledge & Skills:
- Ability to quickly learn about products and services offered
- Effective and professional verbal and written communication skills
- Excellent customer service background and relationship management skills and negotiation skills
- Problem solving, de-escalating and resolving conflicts within a work setting
- Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives
- Ability to apply good judgement and strong work ethics and integrity on the job
- Ability to establish positive working relationships with internal and external customers and employees
- Attention to detail and accuracy, effective organizational and time management skills
- Strong knowledge of MS Office – Excel, Word, PowerPoint, and Outlook - Email/scheduling, creating, and updating spreadsheets - Working knowledge of Freshdesk software – preferred
Experience:
- Telecommunication experience, answering phones and directing calls
- 1 – 3 years of more in customer service or 1-3 years in inside sales
- 3 plus years of experience in HVAC/Plumbing and/or Contractor/Building trades - preferred
Education:
- High School Diploma or G.E.D – required
- Associate’s degree – a plus
Physical Requirements/Work Environment:
- Must be able to perform essential responsibilities with or without reasonable accommodations.
Pay Grade:
Q ualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
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Benefits of working as a Customer Service Rep - MOTILI in Binghamton, NY:
● Excellent benefits
● Company offers career progression opportunities
● Competitive salary
How to get there?
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