Customer Service Rep - Urgent Position

We are searching for a focused Customer Service Rep to join our growing team at Swiftway Services LLC in Columbia, MD.
Growing your career as a Full Time Customer Service Rep is a great opportunity to develop excellent skills.
If you are strong in adaptability, planning and have the right experience for the job, then apply for the position of Customer Service Rep at Swiftway Services LLC today!

Swiftway Services Llc in Columbia, MD is looking for one customer service to join our team. Our ideal candidate is a self-starter, punctual, and reliable.

Position Summary 

The Customer Service Representative is responsible for interfacing with customers in both in-person, phone and e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Portraying a positive company image and engaging in professional and friendly communications with customers
• Processing orders by mail, telephone, fax, email, or other employees
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Assisting colleagues and other employees with administrative duties
• Serving as the cashier and being primarily responsible for answering telephones, handling cashier transactions, stocking shelves, and performing other clerical duties
• Referring any customer questions regarding products or services to the appropriate person
• Establishing and maintaining customer profiles and preparing claim forms
• Maintaining the inventory and informing the supervisor of stocking needs
• Cleaning equipment and assisting with the maintenance of equipment and supplies
• Performing accurate company-required recordkeeping
• Efficiently and correctly corresponding with third-party providers to obtain payments
• Resolving customer problems, such as shipping or invoicing problems, insurance issues, etc.
• Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
• Following-up on orders to ensure delivery by specified dates
• Preparing receipts and shipping documents
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
• Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
• Excellent oral/written communication skills
• Excellent customer relationship skills
• Excellent organization skills
• Ability to multi-task
• Ability to work in a team environment and take direction from management and supervisors
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence

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Benefits of working as a Customer Service Rep in Columbia, MD:

● Learning opportunities
● Advancement opportunities
● Competitive salary