Customer Service Representative

'Take care of the customer and your employees and the rest will take care of itself.' -Founder - Albert M. Serra Serra Chevrolet Cadillac of Clarksville is setting customer service and parts sales records month after month...so we need to add SUPERSTAR Customer Service Associate to our team! This is your opportunity to make a final career move, as most of our team are long-time employees and will enjoy retiring from our store. Our entire team makes SERRA Clarksville the best place to work in Clarksville! Just a few more DIFFERENCES worth mentioning -

• Albert M. Serra Scholarship Program - awarding $1,000 annual scholarships (up to 5 years) for all qualifying dependent children of qualifying Serra associates to help pay for books, tuition, and/or room and board for post-secondary education
• Professional work environment
• Future Career Growth – we promote from within.

Dealership Benefits:

• Top pay based on qualifications
• Monthly Bonus
• Paid training, vacations and holidays
• 401K program with dealership participation
• Health, dental, vision, life, accident, short- and long-term disability insurance

Responsibilities:

• Answer customer calls and establish follows-up with customers
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Ensure that customers receive prompt, courteous, and effective service.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Job Requirements

• High School diploma or equivalent (Preferred)
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Must have a valid driver’s license and acceptable driving record
• The desire to be the best
• All applicants must be able to pass a pre-employment background check and drug screen

Join the best - Serra Clarksville! Apply Now! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.