Customer Service Representative

Kelly is seeking a Customer Service Representative to be the voice of our client via phone and email communication. As a representative, you will handle incoming calls and emails from the receptionist and provide exceptional customer service to clients. This is a non-customer facing role, where you will primarily interact with customers remotely. Training will be provided for all processes, and no advanced knowledge or degree is required. We value attention to detail, multitasking skills, and a professional phone and typing skills.

Job Specifications:

• Job Type: Customer Service Representative (on-site)

• Location: Dublin, OH

• Pay Rate: $16-18/hour

• Shift: Monday-Friday, 9:00am-5:00pm (9am-5:30pm w/30-minute lunch)

Roles and Responsibilities:

• Handle incoming calls and emails from the receptionist and provide excellent customer service

• Utilize Outlook, our website/software, and Microsoft products to effectively communicate with clients

• Follow company guidelines and procedures to ensure customer satisfaction

• Resolve customer complaints and inquiries in a timely and professional manner

• Collaborate with internal teams to address customer needs and escalate complex issues when necessary

• Maintain accurate and detailed records of customer interactions and transactions

• Continuously update knowledge of company products, services, and policies

Qualifications & Skills:

• Reliable transportation to get to and from work

• Attention to detail and ability to multitask

• Excellent verbal and written communication skills

• Strong problem-solving and decision-making abilities

• Ability to work independently and as part of a team

• Previous customer service experience is a plus, but not required

Opportunities:

• Comprehensive training on company processes and systems

• Room for growth and advancement within the company

• Collaborative and supportive work environment

• Competitive salary and benefits package

• Opportunity to work with a diverse customer base

#CB #P1

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.