Customer Service Representative

Hiring immediately for a Customer Service Representative on 1 st shift (8:00 a.m. – 4:30 p.m.)!

** Ryde Racine: We are located on the following Ryde the Bus routes: Route 1, Route 4, and Route 86 (at 21 ^st  & Roosevelt Ave). **

API Heat Transfer  is looking for people who enjoy being part of transformation. We have a new mission, new leaders, and are accelerating our path to Lean Cultural Change. We are seeking a  customer service representative  for our Racine location. 

At API we take our culture transformation seriously! To help find the best fit for our positions and organization and  to be considered for any positions at API participation in our culture survey is required. Please cut & paste this link into your browser and complete all the step:  API Heat Transfer (cultureindex.com) .

What We Offer You:

• Starting Hourly Rate $19.00+ based on experience .
• Health & welfare benefits effective day 1, generous PTO plan, and 11 paid holidays.
• Quarterly attendance bonuses.

What You Will Do:

The  Customer Service Representative  to will provide first-class service to our customers by ensuring that their requirements and needs are met in a timely and professional manner.

• Receiving phone calls from customers with various questions and inquiries about API products including placing a new order, following up on an existing order, product specific questions, and/or tracking a shipment.
• Collaborating with other the sales, shipping, and operations teams to ensure that we are delivering on our customer’s expectations.
• Order-entry into API’s ERP system (PLEX)
• Responsible for entering/update leveled EDI (Electronic Data Interchange) schedules.
• Obtain freight quotes and select an appropriate carrier. Responsible for working with freight forwarders on international shipments.
• Perform quotes, re-quotes, and pricing to customers, as well as managing the Master Price File
• Customer invoicing, posting and back flushing of orders.
• Review customers purchase order and verify the accuracy and terms of sales orders.

What You Bring:

• Associate’s degree preferred plus at least three years of customer service experience with a manufacturing firm.
• Attention to detail, ability to handle multiple ongoing projects and tasks at a time.
• Solution focused and sense of urgency.
• Proven ability to empathize with the customer and de-escalate challenging interactions.
• Proficiency with Microsoft Office (Excel, Word, Power Point, Outlook, etc.) required.

Check out the COOL things we’ve been up to!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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